ZAC YAP / ZACYAP.XYZ
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Career journey · 2007 — Present

From hands-on IT to enterprise infrastructure leadership.

My career has evolved across end-user computing, enterprise applications, retail technology, ERP, business analysis, IT service management, infrastructure, cloud and engineering leadership.

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150+ Machines
managed across 3 computer labs
55 Stores
POS big-bang cutover
50+ Servers
monitored and migrated
3 Markets
SG · MY · HK retail standardisation
01Timeline
AUG 2007 — SEP 2011

IT Executive

NTU
  • Migrated the WKWSCI website to Microsoft SharePoint.
  • Managed and supported more than 150 machines across three computer labs.
150+ Machines 3 Computer Labs SharePoint Migration
IT OperationsSharePointEnd User Computing
SEP 2011 — JUL 2014

Senior IT Executive

NTUC Health Co-operative Limited

Promoted to Senior IT Executive after approximately 1.5 years, with responsibilities expanding across retail applications, ERP integration and technology projects.

  • Rolled out retail applications including PDA ordering, VMeet, Electronic Shelf Labels, shelf labelling and POS migration initiatives.
  • Participated in major ERP implementation and integration projects.
  • Implemented 3PL integration with ESL and supported automatic replenishment for retail stores.
Promoted in ~1.5 Years Retail Application Rollouts ERP Integration
ERPRetail SystemsPOSESL
JUL 2014 — JUN 2017

Assistant Manager, Information System & Technology

NTUC Health Co-operative Limited

Continued progressing into a broader technology management role spanning enterprise systems, retail technology and operational support.

IT ManagementEnterprise SystemsRetail Technology
JUL 2017 — SEP 2018

Assistant Manager, Store System Support

NTUC FairPrice Co-operative Ltd
  • Delivered application migrations for ESL, shelf labelling and PDA systems.
  • Supported migration of customer, financial and inventory data into SAP.
  • Executed a large-scale POS big-bang cutover to a new platform across 55 stores.
55-Store POS Cutover SAP Data Migration Retail App Migration
SAPPOSData MigrationStore Systems
SEP 2018 — AUG 2019

Business Analyst

Eu Yan Sang
  • Implemented Salesforce Marketing Cloud.
  • Delivered integration supporting order tracking and connected business processes.
  • Supported ERP migration to Microsoft Dynamics 365 / NAV.
  • Helped standardise retail processes across Hong Kong, Malaysia and Singapore.
Salesforce Marketing Cloud D365 / NAV Migration SG · MY · HK
Business AnalysisSalesforceDynamics 365Integration
AUG 2019 — DEC 2024

Manager, ITSM & Infra

NTUC Health Co-operative Limited
  • Implemented centralised system monitoring for more than 50 servers and storage platforms.
  • Successfully completed a data centre and server migration involving more than 50 servers with no operational impact.
  • Implemented and rolled out BigFix across end-user endpoints and servers within one month.
50+ Servers Monitored 50+ Servers Migrated BigFix in 1 Month
ITSMInfrastructureMonitoringBigFixData Centre Migration
Current
SEP 2022 — PRESENT

Lead, Infrastructure Engineering

NTUC Enterprise Nexus Co-operative Limited

Key achievements to be added.

02Certifications

Cloud, infrastructure, service management and technology certifications earned throughout my career.

Featured cloud & infrastructure certifications
Active Google Professional Cloud Architect Google Issued Jan 2025 · Expires Jan 2027
Nutanix Certified Professional 5 – Multicloud Infrastructure Nutanix Issued Sep 2022
Expired Google Associate Cloud Engineer Google Issued Dec 2021 · Expired Dec 2024
Expired AWS Certified Solutions Architect – Associate Amazon Web Services (AWS) Issued Jul 2020 · Expired Jul 2023
Additional certifications & training
ITIL FoundationPeopleCert
Microsoft Certified Technology Specialist – Microsoft Dynamics NAVMicrosoft
Certified Network Security SpecialistDefensiveOne
Introduction to Generative AICoursera
03Education
Singapore University of Social Sciences (SUSS) Bachelor (Honours) in Information Technology & Business
2008 — 2012
Nanyang Polytechnic Diploma in Information Technology
2002 — 2005